FAQ

Frequentyly Asked Questions

1 – Order from our online store

Order from our online store, you can customise and choose from over 100 different style, making them your own by adding your own custom names and logos.

2 – Use the Suzi Wong online designer

Now you can design your boxing shorts online! Choose from our range of fabric layouts then pick your colours and add embroidery and embellishments. You can even upload a logo for us to create a unique badge.

3 – Contact the studio

If you’ve got a specific idea in mind, but want to leave the design to the professionals, contact the Suzi Wong Custom Design Team. We’ll take your ideas and draw them up, before providing you with a visual and a quote.

Delivery estimates depend on the level of customisation required on your products. Find more details on our Delivery & Production Information Page.

Custom orders depend on what you require, please send us an email, using our contact page, describing best what you require, fabrics, colours, embroideries, flags, etc and we will come back to you with a price. Alternatively you can download and print one of our custom templates and either email if back or post it back to us for a quote.

The design online tool should be used as a guide. Our team with their expert knowledge will make the best judgement on placements for badges, names, embellishments, etc. We will endeavour to stick as close to your design as is physically possible, but not all designs will be exactly as you see them online.  Embroidery names on the waistbands and back jackets other than script fonts will be embroidered in capitals to give maximum exposure of the names.

Yes we ship worldwide DHL Express tracked usually taking from just a few days.  Find more details on our Delivery & Production Information Page.

All Suzi Wong orders are currently shipped from UK, you may be subject to additional import fees upon delivery. We recommend using Import Tax & Duties Calculator as a guide.

We accept all major debit and credit cards online using our secure payment gateway provided by Stripe. We also accept ApplePay or Google Pay when using the appropriate device.

Yes, you’re more than welcome to come into the design studio for a bespoke appointment and fitting. For more information on this service please visit our Bespoke page to book an appointment. 

Please note we do not accept walk-ins, an appointment must be made with one of the design team prior to coming in. 

You can return/exchange an item if it has not been customised.

Please return using the online returns form (download and print) We will refund you should you wish to be refunded minus the postage costs.

If you wish for the item to be exchanged for a different size, we will call for the cost of the return postage, so please make sure you include your telephone number on the returns form.

Logos are placed on the left or right front leg, depending on what you have on your shorts. The position is generally chosen by our team where they think it will work best.  If you have a specific leg you wish the logo to be on please use the contact page above after ordering, having your order number and specify where you want it.

No, we remove the white box and embroider logos direct into the fabric.

As a general rule online shop orders take 5 days to process, if you are in a huge rush, please ring the team prior to ordering and we will see what we can do.

Human error sometimes does occur and we apologise for this in the first instance.

Please email shop@suziwong.co.uk with your order number and an image of the mistake we will assure this is rectified asap.

If you manage to contact us early enough we will endeavour to make any changes prior to your order going into production.  Please email shop@suziwong.co.uk with your order number and requested change.

JOIN THE TEAM

Subscribe

* indicates required

Suzi Wong Creations will use the information you provide on this form to be in touch with you and to provide updates and marketing.

I have read the terms and conditions and I am happy to be contacted via email.

NUMBER ONE For custom boxing

Currency

Select the currency for your location

[woocommerce_currency_converter]