FAQ


We have 3 methods available for our customers to create a custom pair of boxing shorts:

1 – Download a template and Draw a design

Use our library of custom design templates. First you’ll need to download a PDF and print out the template, then using your best crayons get creative! Draw us exactly what you want, remember to add notes for fabric ideas and supply your measurements so that we can get you custom design spot on. Once you have finished your design send it to the studio and we’ll get back to you with a quote.

2 – Use the Suzi Wong online designer

Now you can design your boxing shorts online! Choose from our range of fabric layouts then pick your colours and add embroidery and embellishments. You can even upload a logo for us to create a unique badge.

3 – Contact the studio

If you’ve got a specific idea in mind, but want to leave the design to the professionals, contact the Suzi Wong Custom Design Team. We’ll take your ideas and draw them up, before providing you with a visual and a quote.

We ship out in 48 hours Monday – Friday – example – if you place your order Sunday evening, order processed Monday morning, sent out by Wednesday at the latest if not before.  All orders placed after 9.30am are processed the next day.
As a general rule we work to around 2-3 weeks but this is always changing and really depends on what you require, how complicated it is and our current workload. Please ring us if you require for a specific date and we will always try and accommodate.
Custom orders depend on what you require, please send us an email, using our contact page, describing best what you require, fabrics, colours, embroideries, flags, etc and we will come back to you with a price. Alternatively you can download and print one of our custom templates and either email if back or post it back to us for a quote.
The design online tool should be used as a guide. Our team with their expert knowledge will make the best judgement on placements for badges, names, embellishments, etc. We will endeavour to stick as close to your design as is physically possible, but not all designs will be exactly as you see them online.
Yes we ship worldwide via Royal Mail tracked usually taking from 1-2 weeks.
We accept all major debit and credit cards (£100 minimum spend on the online shop for Credit) Paypal and Cheque.

Please make cheques payable to; Suzi Wong Creations Ltd

Post to; Suzi Wong Creations, Unit 15, Adlington, South Business Village, Huyton Road, Adlington, PR7 4HJ

Yes of course, all we ask if that you make an appointment, we are open;
Monday – Friday, 9-5 pm
Please call 01257 229 009 to make an appointment

You can return/exchange an item if it has not been customised yes.

Please return using the online returns form (download and print) We will refund you should you wish to be refunded minus the postage costs.

If you wish for the item to be exchanged for a different size, we will call for the cost of the return postage, so please make sure you include your telephone number on the returns form.

Logos are placed on the left of right front leg depending on what you have on your shorts, and is generally chose by our team where they think it will work best.  If you have a specific leg you wish the logo to be on please use the contact page above after ordering, having your order number and specify where you want it.

No, we remove the white box and embroider logos direct into the fabric.

As a general rule online shop orders take 3 days to process, if you are in a huge rush, please ring the team prior to ordering and we will see what we can do. You will always be asked to order shorts with the special delivery postage in such cases.

Please call us on; 01257 229 009 or email us using the form on the contact page. Please include the email address you ordered from (custom orders), or order number (shop orders) and we will check against our records. If it is our mistake (this can happen, we are human after all) then please return to us at: Suzi Wong Creations, Unit 15, Adlington, South Business Village, Huyton Road, Adlington, PR7 4HJ

We will refund your postage or enclose a Suzi Wong T-Shirt as a sorry for the inconvenience, please state which you would prefer.

We will try and accommodate your request as best we can but we are really quick at packing your order up. If your really quick and realise as you place the order Monday – Friday please call us on 01257 229 009 with your order number and we will try and accommodate your request.

If it’s a weekend order please contact us using the form on the Contact Page, with your order number and change request and again we will try and accommodate as best we can.

If your question isn’t answered above, please contact the Suzi Wong studio.

Due to the busy time of year please allow an additional 2 days on all orders.
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