FAQ

How can I create a custom pair of Boxing Shorts

We have 3 methods available for our customers to create a custom pair of boxing shorts:

1 – Download a template and Draw a design

Use our library of custom design templates. First you’ll need to download a PDF and print out the template, then using your best crayons get creative! Draw us exactly what you want, remember to add notes for fabric ideas and supply your measurements so that we can get you custom design spot on. Once you have finished your design send it to the studio and we’ll get back to you with a quote.

2 – Use the Suzi Wong online designer

Now you can design your boxing shorts online! Choose from our range of fabric layouts then pick your colours and add embroidery and embellishments. You can even upload a logo for us to create a unique badge.

3 – Contact the studio

If you’ve got a specific idea in mind, but want to leave the design to the professionals, contact the Suzi Wong Custom Design Team. We’ll take your ideas and draw them up, before providing you with a visual and a quote.

How long does delivery take from the online shop

Delivery estimates depend on the level of customisation required on your products. Find more details on our Delivery & Production Information Page.

How much are custom orders

Custom orders depend on what you require, please send us an email, using our contact page, describing best what you require, fabrics, colours, embroideries, flags, etc and we will come back to you with a price. Alternatively you can download and print one of our custom templates and either email if back or post it back to us for a quote.

My design looks a little different to how it looked on the ‘Design Online’ system

The design online tool should be used as a guide. Our team with their expert knowledge will make the best judgement on placements for badges, names, embellishments, etc. We will endeavour to stick as close to your design as is physically possible, but not all designs will be exactly as you see them online.  Embroidery names on the waistbands and back jackets other than script fonts will be embroidered in capitals to give maximum exposure of the names.

Do we ship internationally

Yes we ship worldwide DHL Express tracked usually taking from just a few days.  Find more details on our Delivery & Production Information Page.

All Suzi Wong orders are currently shipped from UK, you may be subject to additional import fees upon delivery. We recommend using Import Tax & Duties Calculator as a guide.

What payment options do you offer

We accept all major debit and credit cards (£100 minimum spend on the online shop for Credit) and Paypal.

Can we come in and see you

Yes of course, all we ask if that you make an appointment, we are open; Monday – Friday, 9-5pm. Please call 01257 229 009 to make an appointment.

Can I return/exchange an online shop order

You can return/exchange an item if it has not been customised.

Please return using the online returns form (download and print) We will refund you should you wish to be refunded minus the postage costs.

If you wish for the item to be exchanged for a different size, we will call for the cost of the return postage, so please make sure you include your telephone number on the returns form.

Where will my logo be placed

Logos are placed on the left or right front leg, depending on what you have on your shorts. The position is generally chosen by our team where they think it will work best.  If you have a specific leg you wish the logo to be on please use the contact page above after ordering, having your order number and specify where you want it.

Will uploaded logos have a white box

No, we remove the white box and embroider logos direct into the fabric.

I need shorts this week, is it possible

As a general rule online shop orders take 4 days to process, if you are in a huge rush, please ring the team prior to ordering and we will see what we can do.

I have a spelling mistake and I know I entered the text correctly when I placed the order, what do I do

Please call us on; 01257 229 009 or email us using the form on the contact page. Please include the email address you ordered from (custom orders), or order number (shop orders) and we will check against our records. If it is our mistake (this can happen, we are human after all) then please return to us at: 

Suzi Wong Creations, Unit 15, Adlington, South Business Village, Huyton Road, Adlington, PR7 4HJ

We will refund your postage or enclose a Suzi Wong T-Shirt as a sorry for the inconvenience, please state which you would prefer.

Can I amend my order after I have placed it

We will try and accommodate your request as best we can but we are really quick at packing your order up. If your really quick and realise as you place the order Monday – Friday please call us on 01257 229 009 with your order number and we will try and accommodate your request.

If it’s a weekend order please contact us using the form on the Contact Page, with your order number and change request and again we will try and accommodate as best we can.

If your question isn’t answered above, please contact the Suzi Wong studio.

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Find the latest Covid-19 situation updates on the Suzi Wong Blog. For more information about production and delivery please email the team via Contact us.
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