Frequentyly Asked Questions

1. Order from our online store and add customisation

When you order from our online store, you can customise and choose from over 100 different styles, making each one of them your own by adding unique embroidery such as custom names, badges and logos.

2. Use the Suzi Wong Online Design System

You can design your boxing shorts online! Choose from our range of Custom Boxing Designs then pick your colours and add embroidery and embellishments. You can even upload a logo for us to create a unique badge.

3. Use our Premium Bespoke Design Service

If you would like to work with the Suzi Wong Design Team to create a totally unique Boxing Kit Design, you can book a Bespoke Appointment at the Studio, or over an Online Meeting. You will be guided through the whole process, including professional fitting, ideas development and final mockup production with our design team professionally creating your perfect kit right in front of your eyes.

Delivery estimates depend on the level of customisation required on your products. You can find more details on our Delivery & Production Information Page.

The cost of the Bespoke Design Service depends on what you you are looking for. Please use the form on the Bespoke page, describing best what you require. If you have an idea about what you want include any details about fabrics, colours, embroideries, flags, etc and we will come back to you with a rough price.

The Design Online tool should be used as a guide. Our team will use the supplied design as a guide and produce your item using their expert knowledge to make the best judgement on placements for badges, names, embellishments, etc. We will endeavour to stick as close to your design as possible, but not all designs will be exactly as you see them online. Embroidery names on the waistbands and back jackets other than script fonts will be embroidered in capitals to give maximum exposure of the names.

Yes! We ship to most countries using the DHL Express Tracked service. This usually takes just a few days to arrive, but you can find out more on our Delivery & Production Information Page.

All Suzi Wong orders are currently shipped from UK, you may be subject to additional import fees upon delivery. We recommend using Import Tax & Duties Calculator as a guide.

We accept all major Debit and Credit Cards online using our secure payment gateway provided by Stripe. We also accept ApplePay or Google Pay when using the appropriate device.

Yes, you’re more than welcome to come into the design studio for a Bespoke Appointment and Fitting. For more information on this service please visit our Bespoke page to book an appointment. 

Please note we do not accept walk-ins, an appointment must be made with one of the design team prior to arriving at the studio. 

You can return or exchange an item if it has not been customised.

Please return using the online returns form (download and print). We will refund you should you wish to be refunded minus the postage costs.

If you wish for the item to be exchanged for a different size, we will call for the cost of the return postage, so please make sure you include your telephone number on the returns form.

No. We remove the white box on any uploaded artwork and convert the supplied design into a suitable format for embroidery.

As a general rule, orders placed via our online shop will take 5 days to process. You should account for shipping time in addition to this estimate.

If you need a kit sooner than these estimates, please contact the team on 01257 229 009 prior to ordering and we will see what we can do.

Human error sometimes does occur and we apologise for this in the first instance.

Please contact the studio with your order number and an image of the mistake we will assure this is rectified asap.

If you manage to contact us early enough we will endeavour to make any changes prior to your order going into production. Please make sure to include your order number and requested changes.

Still have some questions?

If your question isn’t answered above, please contact the Suzi Wong studio.

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