We operate a strict returns policy and although we are happy to exchange or refund items that we sell, unfortunately, we cannot accept returns on items or garments that have had any customisation or have been personalised.
We also do not offer returns on items used for photoshoots, promotions etc. However, if a mistake to the customisation has been made by a Suzi Wong employee, we will be happy to refund or exchange the item. The customer will be responsible for any mistakes made at the stage the customisation was requested.
The customer has 14 days to return any unwanted goods without customisation. All goods must be in the original condition as purchased and MUST NOT have been worn. We regret postage and packaging cannot be refunded and recommend using a recorded delivery service in case of product loss.
Customers have 30 days to return an item if it is faulty or has been sent incorrect to that of which was ordered. Please print the Suzi Wong return form here:
Once completed, please post to the below address:
Suzi Wong Creations,
Adlington South Business Village,
Adlington PR7 4HJ,